IN GENERAL

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Villa Yanko is owned by a commercial company SVIJET ODMORA L.t.d. founded in 2014 and registered in the Commercial Court in Split.

Villa Yanko as a luxury villa for rent opened its door in August 2017.

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INTRODUCTION

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By paying an advance for the reservation of the villa in the demanded period you accept these General Conditions.

After we receive the payment of the reservation, it shall send a written confirmation to the guest by e-mail. The written confirmation, together with these General Conditions makes a Rental contract between the guest and the villa owner.

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The guest must be at least 18 years old on the villa booking date.

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ARRIVAL AND DEPARTURE

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The arrival time is 3 p.m. on the arrival day. The latest departure time is 10 a.m. on the departure day. Earlier arrivals and later departures will not be possible.

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Guest registration

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The guest is obligated by Croatian law to provide the villa host with an official identification document containing personal details for tourist registration purposes with the national tourist board. This information will not be used for any other purposes. Without valid personal documents for tourists, registration may be denied access to the property with no possibility of a refund of the paid rent.

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VILLA

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Number of guests

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At any time, the number of guests on the villa property cannot be higher than the one stated in the confirmation. The number of guests can be increased up to the maximum capacity stated on the villa website, no later than 2 days before arrival. The total number of guests includes children regardless of their age.

 

If unregistered guests are on the villa property, the owner retains the right to terminate the rental agreement immediately, without a notice period, and the guests are obliged to leave the villa permanently, within 2 hours. A refund for the unused part of the rental period will not be possible.

 

Housepets

 

Additional costs for the cleaning regarding the pets shall be mentioned on the web page of the villa. The guests have to let the owner know about the number of pets. It is not permitted to keep a large number of pets than the number which is registered on the confirmation. If the guest wishes to bring more than 2 pets, the guest must contact the owner, and without written permission, she/he shall not be permitted to keep more than 2 pets in a villa.

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The pet owners are responsible for cleaning pet waste after their pet, and the pets are not allowed to sit on the furniture at any moment. Each evidence on the stay of a pet on the furniture may cause additional extra cleaning costs. All pets must be timely vaccinated against rabidity and all other illnesses following the valid regulations. Keeping pets in a vila is the exclusive responsibility of the guest, and the owner does not take any responsibility for a possible illness or injury that the pets might suffer during their stay.

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The owner has a pet in the neighborhood (a white swiss shepherd dog) and the owner does not take any responsibility for possible allergic reactions of guests that might occur in the house.

If the guest brings a pet that was not announced in advance, the owner retains the right to terminate the rental contract immediately, without a notice period.

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Swimming pools​

The guest is obligated to obey the instructions of any kind that refer to the usage of swimming pools and that are given by the owner for the guest’s own safety. The guest is responsible for using the swimming pool in any sense. Children must be under the supervision of adults in the swimming pool area at all times. The guest uses the swimming pool as his/her own responsibility. Please note that out of the summer season, the swimming pool might not be usable.

You should take into consideration that the usage of whirlpools is related to certain health risks, and you use it as your own responsibility. The water in the whirlpools might not be warm until the late evening hours on the day of the guest`s arrival. It is forbidden to climb on the whirlpool lids. The lids are used for isolation, they are not designed and adjusted to bear the weight of a person and can be easily broken. In case that the lid is broken, the guest is obligated to compensate the damage directly to the owner. 

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House rules 

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Guests are obligated to follow the house rules. If the guest does not follow the house rules, that can be considered a severe breach of the rental contract provisions, and in this case, the owner is entitled to terminate the rental contract immediately, without a notice period, and the guest is obligated to leave the villa permanently with all the persons staying there within 2 (two) hours, and he/ she has not entitled to demand the return of the paid accommodation price from the owner.

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PRICES AND PAYMENT 

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Unless otherwise mentioned, all the prices are stated in Euro per villa per week. Payment by credit cards is not possible.

The reservation is binding, and advance payment in the amount of 30% of the agreed accommodation price is required at the reservation, after which the reservation is confirmed, the contract with the owner is concluded and the General conditions that make a constituent part of the villa rental contract are accepted. After the completion of the reservation process and payment, Villa Yanko shall send a written confirmation by e-mail. This confirmation shall contain all the necessary information about the accommodation and along with these General conditions, it represents a Rental contract concluded with the house owner. The rental contract is considered concluded at the moment when Villa Yanko receives the paid advance amount. In case that the payment is not made within 7 (seven) days from the reservation day, the Rental contract is deemed terminated. 

The costs of water, gas, electric power, and internet, as well as bed linen, towels, final cleaning of the interior, maintenance of the swimming pool and exterior, are included in the accommodation price. 

The permitted payment methods for the advance payment are Pay Pal and bank transfer. All payments are to be made in EURO (EUR). There is a possibility of exchange rate differences for other currencies. Villa Yanko cannot be responsible for the exchange rate differences or fees of other bank institutions. 

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For the rest payment (70% of the agreed accommodation price) the same payment methods that can be used for the advance payment are accepted. The payment by Pay Pal or bank transfer has to be made no later than 30 days before the arrival at the villa so that Villa Yanko. Another possibility is to bring cash directly to the spot. 

In case of a cancelation of the reservation, none of the payments that were made to Villa Yanko can be returned.  

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DAMAGE DEPOSIT 

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The guest is obligated to leave a cash deposit on arrival to the owner/villa host. The deposit serves as security to the owner for caused damages in the villa. In case that the cost of the caused damage is higher than the deposited sum, the guest is obligated to pay the total damage amount to the owner. If no damage is caused to the villa, the owner/villa host is obligated to return the deposited sum to the guest at the guest`s departure. 

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NON-INTENTIONAL GUESTS CAUSED DAMAGES 

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The guest is obligated to behave responsibly towards the rented villa. The guest is obligated to return the villa in the condition in which he/she found it. For any caused damage, the guest is liable directly to the owner. The owner is entitled to use the security deposit to cover the sum of the damage. If the deposit sum does not cover the damage, the guest is obligated to pay the difference up to the total damage amount directly to the Villa Yanko. 

Intentional property damage or disturbance of public order is considered a severe breach of provisions of the Rental Contract, in which case the owner is authorized to terminate the Rental contract which comes into force immediately, without a notice period, and the guest is obligated to permanently leave the villa within 2 (two) hours together with all the persons staying there, and he/she is not entitled to demand a return of the paid accommodation price from the owner. 

The guest is obligated to report to the host immediately the occurrence of any kind of damage on the villa or property around the villa during the rental period. At the guest’s departure and before the return of the keys, the guest is obligated to examine the villa and the property around the villa with the villa host. 

In case no damage is caused, the villa host is obligated to return the deposit.

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It can be considered that damage is also the need for additional cleaning, and the villa host is entitled to use the security deposit to cover that damage or to demand immediate payment if the guest has property damage.

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COMPLAINTS AND PRE-EXISTING DEFICIENCIES

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If the guest on arrival notices insufficient cleaning, damages, or other irregularities in the villa, he/she shall file a complaint within 24 hours. The complaints regarding cleaning are filed immediately. 

It is an obligation of the guest to try to avoid the damage occurrence or its expansion and to contribute to the effort to minimize any loss for the owner. 

In case of filing any complaints, the guest is obligated to give an appropriate time frame to the owner to settle the complaint. 

The guest`s departure from the villa before the foreseen end of the rental contract and without previous notice and agreement with Villa Yanko shall be at risk and costs of the guest. 

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June 2019.